Property Guru - Frequently Asked Questions
Title, Title Transaction and Survey (Cadastral) data is updated monthly, in the middle of the month, so updates may take anything from a few days to 6 weeks depending on when the changes were lodged with LINZ. Sales and valuation data is updated on a weekly basis.
One of Property Guru's most important functions is the ability to quickly and accurately verify property ownership.
There are several methods to verify the owner of a property -
" Title Report - The private registered owner fields within the title report
give information about the current owner(s) of the property.
" Order a Certificate of Title - Property Guru allows users to quickly and
easily order copies of titles.
There are several reasons why you may not be able to find a title report for your search. Please ensure that you have searched the correct property. Check that the proper search criteria have been entered.
The property you are searching may not have a title associated with it. This can happen in the case of newly subdivided properties, and when a property is in the process of being assigned a new title reference.
Some properties have more than one Certificate of Title associated with them.
If your search returns more than one match, try to refine your search criteria. If you previously searched with the street address, try using the owner's name. This may help narrow the search to the specific property you are looking for.
If you need additional assistance, please contact our Customer Service Centre on 0800 355 355 or send us an email info@corelogic.co.nz
If you find that any of the information in a report is incorrect, please contact our Customer Service Centre on 0800 355 355 or send us an email to info@corelogic.co.nz
Urgent email: 30-minute delivery. (Applies only to orders placed between 8.30am-4.00pm Mon-Fri, excluding public holidays)
Routine email: 1 working day delivery. (Applies only to orders placed between 8.30am-2.00pm Mon-Fri, excluding public holidays)
Urgent fax: 30-minute delivery. (Applies only to orders placed between 8.30am-4.00pm Mon-Fri, excluding public holidays)
Routine fax: 1 working day delivery. (Applies only to orders placed between 8.30am-2.00pm Mon-Fri, excluding public holidays)
Property Guru makes ordering legal documents easy and fast. Click on the "Order Documents" link in the Documents menu. Follow the step-by-step process, and Property Guru will deliver your orders quickly and accurately.
If you want to cancel a document order, you must contact the Property Guru Support Line or the Customer Service Centre on 0800 355 355 or send us an email info@corelogic.co.nz
If you send an email, make sure you have "cancellation" and the order's charging reference in the subject line so we can endeavour to cancel your order before your account is charged.
If you want to check your order status, after logging in, go to the Documents menu and then on "View Order Status". You will then have the ability to track all of your Property Guru document orders.
There are 2 reasons why you may have received a wrong document.
The order was processed with an incorrect document number. To receive the
correct document, please reorder with the correct document number.
The wrong document was delivered. Customer Service Centre on 0800 355 355 or send us an email info@corelogic.co.nz
There are several reasons why this may occur; the attached file is too big for your inbox or you do not have the correct program to open the file. You must have Adobe Acrobat Reader 5.0 or higher to open documents delivered as PDF files. To download the latest version of Adobe Acrobat Reader please visit http://www.adobe.com/reader
If you need additional assistance, please contact our Customer Service Centre on 0800 355 355, or send us an email info@corelogic.co.nz
If you are experiencing difficulties while printing from Property Guru, check that your printer settings are correct. If this does not solve the problem, please contact our Customer Service Centre on 0800 355 355, or send us an email info@corelogic.co.nz
If you have received an incorrect or incomplete document, please contact us and, if possible, we will resend the document immediately. To arrange for a document to be resent, please contact our Customer Service Centre on 0800 355 355, or send us an email info@corelogic.co.nz
An unsuccessful document order can result from an invalid reference number or if the document ordered is now a cancelled document or title. For more information, please refer to the document ordering section of the users guide, or contact our Customer Service Centre on 0800 355 355.
Yes, Property Guru allows users to order documents in the evenings and weekends. However, orders are only processed during regular business hours, Monday - Friday, 8:30am - 5:00pm.
Property Guru is best viewed using the following browsers and screen resolution:
Internet Explorer 6.0
Internet Explorer 7.0
Mozilla Firefox 1.5
Mozilla Firefox 2.0
Screen Resolution - 1024 x 768
Javascript must be enabled in your browser to have full functionality of the site.
To enable Javascript in Firefox go to the top menu and select 'Tools' and then 'Options'. Inside 'Options' there is a tab named 'Content'. Under this tab there is a check box next to the text Javascript. Make sure this check box is selected. Restart Firefox.
To enable Javascript in Internet Explorer go to the top menu and select 'Tools' and then 'Internet Options'. Inside 'Internet Options' there is a tab named 'Security'. Click the 'Custom Level' button at the bottom of the box. Scroll down until you find 'Scripting - Active Scripting' and select the button next to 'enable'. Restart Internet Explorer.
When using other browsers you may experience functionality problems.
If you need any additional assistance, please contact our Customer Service
Centre:
Phone: 0800 355 355 Email: info@corelogic.co.nz